Refund & Return Policy – Ketpharm

Introduction

At Ketpharm, we are committed to providing safe, high-quality prescription medications with fast and reliable delivery. Due to the nature of prescription drugs and regulatory requirements, our refund and return policies are carefully structured to comply with U.S. pharmacy laws.

By placing an order with Ketpharm, you agree to the terms outlined in this policy.

Refunds

Because Ketpharm deals with prescription medications, all sales are final once the medication is dispensed and shipped. Refunds are generally not provided for prescription medications due to safety, regulatory, https://ketpharm.com/product/oxycontin-40mg-tablets/ and health concerns.

Exceptions may be considered in the following cases:

1. Damaged or Defective Products:
   If your order arrives damaged, tampered with, or in defective packaging, contact us within 48 hours of delivery with photos and order details.
2. Incorrect Fulfillment:
   If you receive the wrong medication or dosage due to a pharmacy error, contact Ketpharm immediately for resolution.

In these cases, Ketpharm may provide a replacement shipment or, at our discretion, issue a refund for the affected item. All refunds or replacements are processed after verification by our pharmacy team.

Returns

For safety and regulatory reasons, we cannot accept returns of prescription medications once they have left our facility. This includes opened, partially used, or unopened medications.

If your package is returned by the delivery service due to incorrect address or refusal of delivery, contact Ketpharm promptly to arrange a replacement shipment or discuss available options. Additional shipping charges may apply.

How to Report Issues

To report a damaged, defective, or incorrect order:

1. Contact our support team via email: support@ketpharm.com
2. Provide your order number, photos of the product, and a description of the issue.
3. Our team will review your case and provide guidance on the next steps.

Ketpharm strives to respond to all inquiries within 24–48 hours.

Shipping and Handling

Ketpharm uses secure and reliable shipping services for all orders. Tracking information is provided for every shipment. Delays due to carrier issues may occur, but our team will work with you to ensure delivery.

Contact Us

For questions or assistance regarding refunds or returns:

Ketpharm Customer Support
Email: sales@ketpharm.com

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